Frequently Asked Questions

Yes, Cheeky Bingo is fully licensed and regulated by the UK Gambling Commission (license number visible in the footer). We use 128-bit SSL encryption to protect your personal and financial data, and we're owned by a reputable gaming company with over 15 years in the industry. All games use certified Random Number Generators audited by independent testing agencies, ensuring fair play on every game.

Simply register a new account, make your first deposit of at least £10, and your welcome bonus will be credited automatically to your account. The bonus typically includes free bingo tickets and bonus funds that you can use across our bingo rooms. Make sure to read the wagering requirements in the promotions section, as you'll need to play through the bonus a certain number of times before withdrawing winnings.

We accept all major debit cards (Visa, Mastercard, Maestro), PayPal, Paysafecard, and Apple Pay for UK players. Deposits are instant, and withdrawals typically process within 2-5 business days depending on your chosen method. PayPal withdrawals are usually the fastest, often completed within 24 hours. We don't charge any fees for deposits or withdrawals.

Absolutely! Cheeky Bingo is fully optimized for mobile play on iOS and Android devices without downloading an app. Simply visit our website through your mobile browser, and you'll have access to all bingo rooms, slots, and features. The mobile version auto-daubs your tickets, so you won't miss a win even if you're multitasking. Many of our players actually prefer mobile because they can play from anywhere.

Wagering requirements vary by promotion, but typically range from 3x to 4x the bonus amount for bingo bonuses. This means if you receive a £20 bonus with 4x wagering, you'll need to wager £80 on eligible bingo games before you can withdraw. Bingo games usually contribute 100% toward wagering, while slots may contribute differently. Always check the specific terms on each promotion page, and remember that wagering requirements are standard practice across all UK bingo sites for regulatory reasons.

Withdrawal times depend on your payment method and account verification status. Once your account is fully verified (usually a one-time process taking 24-48 hours), PayPal withdrawals typically arrive within 24 hours, while debit card withdrawals take 3-5 business days. We recommend completing your ID verification immediately after registering so you're ready to withdraw whenever you win. There's a minimum withdrawal of £10, and you can request up to £5,000 per transaction.

Don't worry - if you lose connection during a game, our system automatically continues playing your tickets with auto-daub enabled. Any wins will be credited to your account even if you're offline. When you reconnect, you'll see the results in your game history. This protection applies to both bingo and slots, so you'll never lose a legitimate win due to technical issues. Your purchased tickets remain valid for the entire game regardless of connection status.

Yes, we offer free bingo rooms for funded players (those who have made at least one deposit). Our Newbie Room is completely free for your first 7 days after joining, giving you a risk-free way to learn how online bingo works. We also run regular free bingo promotions and special events where you can win real money without spending anything. Check the promotions page and lobby daily for current free room schedules.

Absolutely - responsible gambling is a priority at Cheeky Bingo. You can set daily, weekly, or monthly deposit limits in your account settings at any time. We also offer reality check reminders, session time limits, and self-exclusion options ranging from 24 hours to permanent closure. These tools take effect immediately, and our support team can help you activate them if needed. We're also registered with GamStop, the UK's national self-exclusion scheme.

90-ball bingo is the traditional UK format with three chances to win per game (one line, two lines, and full house), while 75-ball bingo is faster-paced with pattern-based wins. In 90-ball, tickets have 15 numbers across 3 rows, whereas 75-ball uses a 5x5 grid with 24 numbers. Most UK players prefer 90-ball for the multiple winning opportunities, but 75-ball offers more variety with different patterns like diamonds, letters, or blackout. You can try both at Cheeky Bingo to see which you prefer.

You'll know immediately - our system automatically daubs your numbers and alerts you with visual and audio notifications when you win. Your winnings are credited to your account balance instantly, and you'll see a win confirmation pop-up on screen. You can also check your game history in the 'My Account' section to review all wins, including the game time, room name, and prize amount. There's no need to shout 'Bingo!' online - it's all automatic!

Yes, every real money wager at Cheeky Bingo earns you loyalty points that you can exchange for bonus funds or bingo tickets. Our VIP program has multiple tiers (Bronze, Silver, Gold, Platinum, Diamond) with increasing benefits like exclusive bonuses, faster withdrawals, personal account managers, and special event invitations. You're automatically enrolled when you make your first deposit, and you'll progress through tiers based on your activity. Points never expire as long as your account remains active.